Overview:
If your LumiCam isn’t showing live video in the LumiHome app, follow these steps to get back online quickly.
Steps to Resolve:
-
Check the Power Source
-
Confirm the power cable is securely plugged in and the LED indicator on the camera is lit.
-
-
Verify Wi-Fi Connection
-
Ensure the camera is within range of your router.
-
Restart your Wi-Fi router and wait 60 seconds before checking the app again.
-
-
Close and Reopen the LumiHome App
-
Sometimes refreshing the connection resolves streaming errors.
-
-
Check for App and Firmware Updates
-
Go to App Store/Google Play and check for updates to LumiHome.
-
In the app, tap into the LumiCam device and check for firmware updates.
-
-
Reboot the Camera
-
Unplug the camera for 10 seconds and plug it back in.
-
-
Re-pair the Camera (if needed)
-
If streaming still fails, remove the camera from your device list and re-add it using the QR code setup.
-
Still having issues?
Reach out to support with your camera’s model number and a description of what you're seeing in the app (e.g., "black screen," "loading indefinitely," etc.).
Comments
0 comments
Please sign in to leave a comment.