🎥 Troubleshooting: LumiCam Not Streaming Video

Overview:
If your LumiCam isn’t showing live video in the LumiHome app, follow these steps to get back online quickly.

Steps to Resolve:

1. Check the Power Source

   • Confirm the power cable is securely plugged in and the LED indicator on the camera is lit.

2. Verify Wi-Fi Connection

   • Ensure the camera is within range of your router.

   • Restart your Wi-Fi router and wait 60 seconds before checking the app again.

3. Close and Reopen the LumiHome App

   • Sometimes refreshing the connection resolves streaming errors.

4. Check for App and Firmware Updates

   • Go to App Store/Google Play and check for updates to LumiHome.

   • In the app, tap into the LumiCam device and check for firmware updates.

5. Reboot the Camera

   • Unplug the camera for 10 seconds and plug it back in.

6. Re-pair the Camera (if needed)

   • If streaming still fails, remove the camera from your device list and re-add it using the QR code setup.

Still having issues?
Reach out to support with your camera’s model number and a description of what you're seeing in the app (e.g., "black screen," "loading indefinitely," etc.).