🛠️ Troubleshooting: LumiGlow Bulb Not Responding

Overview:
If your LumiGlow smart bulb isn’t responding in the app or to voice commands, follow these steps to get it back online.

Steps to Resolve:

1. Check Power Supply

   • Make sure the bulb is securely screwed in and the light switch is turned on.

2. Try a Manual Reset

   • Turn the bulb off and on 3 times in quick succession. It should flash to confirm a reset.

3. Verify Wi-Fi Connection

   • Ensure your Wi-Fi is 2.4GHz (LumiGlow doesn't support 5GHz).

   • Move your bulb closer to the router if it’s far away.

4. Re-add the Bulb in the App

   • Open the LumiHome app → Devices → Add New → Select “Smart Bulb” → Follow pairing steps.

5. Check for Firmware Updates

   • Tap into the device settings and check for any available updates.

Still not working?
Contact support with your bulb's serial number and a screenshot of your app screen.