🔐 Troubleshooting: Can’t Unlock LumiLock from the App

Overview:
If your LumiLock smart lock isn’t responding to app commands, here’s how to troubleshoot common causes.

Steps to Resolve:

1. Check Bluetooth or Wi-Fi Connection

   • Ensure your phone’s Bluetooth is on if you're nearby, or that your Wi-Fi is stable for remote access.

2. Verify Lock Battery Status

   • Low battery is a common issue. Check battery level in the LumiHome app. Replace if needed.

3. Try Manual Unlock

   • Use your PIN code or fingerprint to verify the lock is mechanically working.

4. Restart the App and Device

   • Force close and reopen the LumiHome app.

   • Restart your smartphone.

5. Reset the Lock (if needed)

   • Press and hold the reset button (inside the battery cover) for 10 seconds. Re-pair in the app afterward.

Still stuck?
Submit a ticket with the last time the lock was functional and any error messages shown in the app.